How can we help?

Most answers are below. If not, email us and a person will reply.

Signing in

My code didn't arrive. Codes come from Gloslate by text or email within a minute. Check your spam folder, make sure the number or email is typed correctly, then tap Send again. Codes expire after 10 minutes.

I changed phone numbers. Sign in another way you've set up, like your email, Apple or Google. If you can't sign in at all, email us and we'll help you get back in.

People and groups

Adding someone. On Home, tap Invite and send them the link. In a group, tap Add someone. You can add people by first name first, and log expenses before they join.

Trips and one-on-one tabs. Open Friends. Start a group for a trip (everyone adds what they paid, and Gloslate finds the fewest payments to settle), or tap Settle up with someone for just one person.

Someone moved out. Settle up first. Bills split by the days each person lived there, and their history stays on your statements.

Payments

A payment is wrong. Open it and tap Something is wrong (or I didn't get this while it's pending). You can do that for 30 days. Gloslate never moves money, so it can't reverse a payment made in Venmo, Cash App or Zelle. For that, contact the payment app.

Someone says they paid. It shows as pending until the person who received it confirms it.

Your account

Export your data: Settings → Export my data.

Delete your account: Settings → Delete my account. See the privacy policy for what's removed.